Experienced Service Manager
Brooklyn, New York•Full-time
$125,000 - $175,000 annually
$125,000 - $175,000 annually
About the Job
Are you a proven service leader with import brand experience and a drive for results? We’re looking for you.
Bay Ridge Auto Group is seeking a highly experienced Service Manager to lead one of our fixed ops departments. This is not an entry-level leadership role—we’re looking for someone who’s run a successful service department, understands the flow of a high-volume shop, and knows how to motivate a team to deliver both profitability and an exceptional customer experience.
What We’re Looking For:
- Proven track record as a Service Manager with at least 3–5 years of leadership experience.
- Background must include Honda, Toyota, or Mazda (OEM experience required).
- Reynolds & Reynolds experience is mandatory—no exceptions.
- Deep knowledge of KPIs: effective labor rate, hours per RO, gross profit, CSI, etc.
- Ability to manage advisor performance, technician workflow, and customer satisfaction simultaneously.
- Clear communication, structured processes, and a proactive leadership style.
Key Responsibilities:
- Oversee daily operations of a busy fixed ops department.
- Manage a team of service advisors, dispatchers, technicians, and support staff.
- Drive profitability while ensuring high CSI and consistent service retention.
- Monitor, report, and improve key performance metrics.
- Ensure full compliance with OEM standards and internal processes.
- Hire, train, and develop service team members for long-term growth.
- Partner with Parts and Sales departments to support a cohesive dealership operation.
Why Bay Ridge Auto Group?
- Family-owned and operated group with multiple high-performing locations.
- Supportive executive leadership and forward-thinking culture.
- Volume-driven stores with strong customer bases and brand loyalty.
- Real opportunity to take ownership of a department and lead it to the next level.
Compensation & Benefits:
- Highly competitive base salary + monthly performance bonuses.
- Full medical, dental, and vision coverage.
- 401(k) with company match.
- Paid vacation and personal days.
- Union benefits (where applicable).
- Growth potential within a large and growing group.
If you’re ready to lead from the front and make a lasting impact, we want to hear from you.
Apply today with your resume and a brief summary of your Honda, Toyota, or Mazda service leadership experience.
Apply today with your resume and a brief summary of your Honda, Toyota, or Mazda service leadership experience.
About Bay Ridge Honda
Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.