Assistant Service Director
New York•Full-time
About the Job
Bay Ridge Auto Group is seeking an experienced Assistant Service Director to help oversee one of the largest and busiest service operations in the New York City market.
This is an opportunity for a strong fixed operations leader who thrives in a fast-paced, high-volume environment and wants to grow within a large dealership group.
Honda experience is strongly preferred.
The ideal candidate understands how to balance customer experience, employee development, shop efficiency, and profitability while helping lead a large team of advisors, technicians, dispatchers, and managers.
Responsibilities
- Assist in overseeing daily fixed operations
- Support and develop service advisors and management staff
- Drive customer satisfaction and retention
- Help improve shop productivity and workflow
- Monitor KPIs, gross profit, and technician efficiency
- Maintain strong communication between service, parts, and sales departments
- Help create and enforce dealership processes and accountability
- Handle customer escalations professionally and effectively
What We’re Looking For
- Automotive service management experience
- Honda experience preferred
- Strong leadership and organizational skills
- Ability to lead in a high-volume environment
- Process-oriented mindset
- Reynolds & Reynolds experience is a plus
- Team-first mentality with strong communication skills
What We Offer
- Competitive compensation package
- Performance bonuses
- Full benefits package
- Opportunity for advancement
- Strong ownership support
- Positive, growth-oriented culture
- Long-term career opportunity with a family-owned dealer group
This is an excellent opportunity for a current service manager or assistant director looking to take the next step in their career with a large and growing organization.
Confidential inquiries welcome. Please send to rscarpaci@bayridgecars.com
About Bay Ridge Honda
Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.